# Intercom alternative: AgenticRelay vs Intercom Fin (2026)

> Intercom Fin charges $29 per seat plus $0.99 per outcome. AgenticRelay is one plan from $149/mo with credits. Plans, channels and AI compared, with sources.

Source: https://agenticrelay.app/vs/intercom

Intercom charges per seat plus a fee for each Fin outcome.

Prices and features as of October 31, 2026.

**In short:** Intercom Fin charges per seat, from $29 a seat a month at list price, plus $0.99 for each Fin outcome, and handoffs count as outcomes. AgenticRelay is one plan from $149 a month with monthly credits, no fee per outcome and the shared inbox included. Intercom Fin supports 45+ languages and a mature helpdesk.

- Choose Intercom Fin if you need support in 45+ languages or a mature helpdesk, and a per-outcome price suits you.
- Choose AgenticRelay if you want one plan with credits instead of seats plus outcomes, and Instagram and Telegram on the same inbox.

## At a glance

**AgenticRelay and Intercom Fin, side by side**

| Compare | AgenticRelay | Intercom Fin |
| --- | --- | --- |
| Pricing model | A monthly or yearly plan with a monthly credit balance. Seats and AI employees are part of the plan, and extra ones are add-ons. | Per seat, plus $0.99 per Fin outcome. Handoffs and completed workflows count as outcomes. |
| [Channels](https://agenticrelay.app/channels) | WhatsApp, Instagram, Messenger, Telegram and web chat, on every plan. | Intercom's Messenger live chat, WhatsApp, SMS, social, email, Slack and Discord. Fin Voice is listed as coming soon. The pricing page does not list Instagram or Telegram. |
| AI | An AI employee that answers from your own documents, quotes from your price list, books on Google Calendar and hands ready-to-buy customers to your team with the full conversation. | Fin answers from help center articles, PDFs and webpages. Data connectors and Procedures handle multi-step tasks. It supports 45+ languages. |
| Trial | 7 days free on every plan. Card required, charged on day 8 unless you cancel. | 14 days, no card. |

Source: [intercom.com/pricing](https://www.intercom.com/pricing), [intercom.com/help/en/articles/7120684-fin-ai-agent-explained](https://www.intercom.com/help/en/articles/7120684-fin-ai-agent-explained)

## Pricing

Intercom Fin charges $29 per seat per month on Essential at list price, plus $0.99 per Fin outcome. AgenticRelay is one plan from $149/mo with monthly credits and no fee per outcome.

**[AgenticRelay plans](https://agenticrelay.app/pricing)**

| Plan | Monthly billing | Yearly billing, per month | Credits every month | AI employees | Team seats |
| --- | --- | --- | --- | --- | --- |
| Starter | $149/mo | $124/mo | 5,000 | 1 | 1 |
| Growth | $249/mo | $208/mo | 15,000 | 3 | 3 |
| Scale | $499/mo | $416/mo | 40,000 | 5 | 5 |
| [Enterprise](https://agenticrelay.app/contact) | Custom pricing | Custom pricing | Set for you | Unlimited | Set for you |

Meta bills WhatsApp messaging fees directly to your WhatsApp Business account, under your own agreement with Meta. They are separate from your AgenticRelay plan.

**Intercom plans and Fin pricing, as published**

| Plan | Price | Includes |
| --- | --- | --- |
| Intercom Essential | $29 per seat per month | List price. $19 with a new-customer discount. |
| Intercom Advanced | $85 per seat per month | – |
| Intercom Expert | $132 per seat per month | – |
| Intercom Fin AI Agent | $0.99 per outcome | – |

A monthly minimum applies when Fin runs with an existing helpdesk, for example 50 outcomes.

Source: [intercom.com/pricing](https://www.intercom.com/pricing), [intercom.com/help/en/articles/7120684-fin-ai-agent-explained](https://www.intercom.com/help/en/articles/7120684-fin-ai-agent-explained)

## See it answer from your own documents

Book a demo and we will show the AI employee answering from your price list and FAQs. Or create an account and connect a channel yourself.

[Book a demo](https://agenticrelay.app/contact) · [Start selling 24/7](https://platform.agenticrelay.app/sign-up)

## Example: a team of 3

On AgenticRelay, a team of 3 fits Growth at $249/mo: 3 seats, 3 AI employees and 15,000 credits every month. Starter (1 AI employee, 5,000 credits) at $149/mo plus 2 extra seats at $29 each comes to $207/mo.

On Intercom Fin, a team of 3 on Essential is 3 seats at $29 each, $87/mo at list price, plus $0.99 per Fin outcome.

## Where Intercom Fin is stronger

- Fin works in 45+ languages.
- It offers a mature helpdesk to run support on.
- Its per-outcome price is clear: $0.99 per Fin outcome.

## When to choose AgenticRelay

- You want to pay for credits that renew monthly, not for every handoff and completed workflow.
- You sell on Instagram and Telegram, which Intercom's pricing page does not list.
- You want team seats and AI employees included in one plan price, with extra seats at $29 a month.

## Switching from Intercom Fin?

Guided onboarding is a one-time fee of $200. Our team sets up your workspace and your AI employees: channels connected, documents loaded, tone and handoff rules in place. Book a demo to request it.

[Ask about guided onboarding](https://agenticrelay.app/contact)

## Questions about AgenticRelay and Intercom Fin

**Do Intercom Fin and AgenticRelay offer a free trial?**

Intercom Fin offers a trial of 14 days with no card. AgenticRelay has a 7-day free trial on every plan, monthly or yearly. A card is required and nothing is charged during the trial. On day 8 we charge the plan price unless you cancel first, and you can cancel any time from billing settings.

**How does Intercom Fin charge compared with AgenticRelay?**

Intercom Fin bills each seat, from $29 a month on Essential, and adds $0.99 for every Fin outcome. Handoffs and completed workflows count as outcomes. AgenticRelay is a monthly plan with a credit balance, with no fee per conversation or per outcome.

**Who pays Meta's WhatsApp fees with AgenticRelay?**

You do, through your own WhatsApp Business account. Meta bills those fees to you directly, and they are not part of your AgenticRelay plan.

**Can my team take over a conversation in AgenticRelay?**

Yes. AgenticRelay hands ready-to-buy customers to your team in one shared inbox, with the full conversation.

**Which channels does AgenticRelay cover compared with Intercom Fin?**

AgenticRelay covers WhatsApp, Instagram, Messenger, Telegram and web chat on every plan. Intercom Fin lists WhatsApp, SMS, email and social, but its pricing page does not list Instagram or Telegram.

## Other comparisons

- [AgenticRelay vs Respond.io](https://agenticrelay.app/vs/respond-io)
- [AgenticRelay vs Tidio](https://agenticrelay.app/vs/tidio)
- [AgenticRelay vs Botmaker](https://agenticrelay.app/vs/botmaker)

[All comparisons](https://agenticrelay.app/vs)

## Start with your own channels

Create an account, connect a channel and upload your documents. Want to see it first? Book a demo and we will show you the AI employee answering from your own documents.

[Start selling 24/7](https://platform.agenticrelay.app/sign-up) · [Book a demo](https://agenticrelay.app/contact)

## Sources

Every Intercom Fin fact on this page comes from these pages, read on October 31, 2026. Plans and prices change, so check the source before you decide.

Source: [intercom.com/pricing](https://www.intercom.com/pricing), [intercom.com/help/en/articles/7120684-fin-ai-agent-explained](https://www.intercom.com/help/en/articles/7120684-fin-ai-agent-explained)