# Tidio alternative: AgenticRelay vs Tidio (2026)

> Tidio starts at $24.17/mo and sells Lyro AI from $32.50/mo. AgenticRelay starts at $149/mo with the AI employee. Plans, channels and AI, with sources.

Source: https://agenticrelay.app/vs/tidio

Tidio prices its plans by billable conversations and has its own AI, Lyro.

Prices and features as of October 31, 2026.

**In short:** Tidio has the lower entry price: a free plan and paid plans from $24.17 a month. Its Lyro AI costs extra, from $32.50 a month. AgenticRelay starts at $149 a month with the AI employee, seats and shared inbox included, and covers Telegram, which Tidio does not list.

- Choose Tidio if you want a free tier or the lowest entry price for web chat.
- Choose AgenticRelay if the AI employee should be part of the plan, and you also need Telegram.

## At a glance

**AgenticRelay and Tidio, side by side**

| Compare | AgenticRelay | Tidio |
| --- | --- | --- |
| Pricing model | A monthly or yearly plan with a monthly credit balance. Seats and AI employees are part of the plan, and extra ones are add-ons. | Plans by billable conversations. Lyro AI is a separate purchase. |
| [Channels](https://agenticrelay.app/channels) | WhatsApp, Instagram, Messenger, Telegram and web chat, on every plan. | Live chat, email, Messenger, Instagram and WhatsApp. Telegram and voice are not listed. |
| AI | An AI employee that answers from your own documents, quotes from your price list, books on Google Calendar and hands ready-to-buy customers to your team with the full conversation. | Lyro answers from your support content. Smart Actions cover order updates, lead qualification and routing, with handoff rules. Flows is a separate builder. |
| Trial | 7 days free on every plan. Card required, charged on day 8 unless you cancel. | A free plan, plus a 7-day trial of paid plans. |

Source: [tidio.com/pricing](https://www.tidio.com/pricing/), [tidio.com/lyro](https://www.tidio.com/lyro/)

## Pricing

Tidio paid plans start at $24.17/mo, and Lyro AI starts at $32.50/mo. AgenticRelay starts at $149/mo with the AI employee included.

**[AgenticRelay plans](https://agenticrelay.app/pricing)**

| Plan | Monthly billing | Yearly billing, per month | Credits every month | AI employees | Team seats |
| --- | --- | --- | --- | --- | --- |
| Starter | $149/mo | $124/mo | 5,000 | 1 | 1 |
| Growth | $249/mo | $208/mo | 15,000 | 3 | 3 |
| Scale | $499/mo | $416/mo | 40,000 | 5 | 5 |
| [Enterprise](https://agenticrelay.app/contact) | Custom pricing | Custom pricing | Set for you | Unlimited | Set for you |

Meta bills WhatsApp messaging fees directly to your WhatsApp Business account, under your own agreement with Meta. They are separate from your AgenticRelay plan.

**Tidio plans, as published**

| Plan | Price | Includes |
| --- | --- | --- |
| Tidio Free | Free | 50 conversations |
| Tidio Starter | $24.17/mo | – |
| Tidio Growth | From $49.17/mo | – |
| Tidio Plus | From $300/mo plus usage | – |
| Tidio Premium | Contact sales | – |
| Tidio Lyro | From $32.50/mo | 50 conversations |

Source: [tidio.com/pricing](https://www.tidio.com/pricing/), [tidio.com/lyro](https://www.tidio.com/lyro/)

## See it answer from your own documents

Book a demo and we will show the AI employee answering from your price list and FAQs. Or create an account and connect a channel yourself.

[Book a demo](https://agenticrelay.app/contact) · [Start selling 24/7](https://platform.agenticrelay.app/sign-up)

## Example: a team of 3

On AgenticRelay, a team of 3 fits Growth at $249/mo: 3 seats, 3 AI employees and 15,000 credits every month. Starter (1 AI employee, 5,000 credits) at $149/mo plus 2 extra seats at $29 each comes to $207/mo.

On Tidio, Starter at $24.17/mo plus Lyro AI from $32.50/mo comes to $56.67/mo or more.

## Where Tidio is stronger

- It has a free tier, with 50 conversations.
- It has a low entry price for web chat.

## When to choose AgenticRelay

- You want the AI employee included in the plan price.
- You need Telegram next to WhatsApp, Instagram and Messenger.
- You want one credit balance instead of plans measured in billable conversations.

## Switching from Tidio?

Guided onboarding is a one-time fee of $200. Our team sets up your workspace and your AI employees: channels connected, documents loaded, tone and handoff rules in place. Book a demo to request it.

[Ask about guided onboarding](https://agenticrelay.app/contact)

## Questions about AgenticRelay and Tidio

**Do Tidio and AgenticRelay offer a free trial?**

Tidio has a free plan, plus a trial of paid plans for 7 days. AgenticRelay has a 7-day free trial on every plan, monthly or yearly. A card is required and nothing is charged during the trial. On day 8 we charge the plan price unless you cancel first, and you can cancel any time from billing settings.

**How does Tidio charge compared with AgenticRelay?**

Tidio paid plans start at $24.17/mo and are measured in billable conversations. Lyro AI is priced from $32.50/mo. AgenticRelay is a monthly plan with a credit balance, with no fee per conversation or per outcome.

**Who pays Meta's WhatsApp fees with AgenticRelay?**

You do, through your own WhatsApp Business account. Meta bills those fees to you directly, and they are not part of your AgenticRelay plan.

**Can my team take over a conversation in AgenticRelay?**

Yes. AgenticRelay hands ready-to-buy customers to your team in one shared inbox, with the full conversation.

**Which channels does AgenticRelay cover compared with Tidio?**

AgenticRelay covers WhatsApp, Instagram, Messenger, Telegram and web chat on every plan. Tidio lists live chat, email, Messenger, Instagram and WhatsApp. Telegram is not listed.

## Other comparisons

- [AgenticRelay vs Respond.io](https://agenticrelay.app/vs/respond-io)
- [AgenticRelay vs Intercom Fin](https://agenticrelay.app/vs/intercom)
- [AgenticRelay vs Botmaker](https://agenticrelay.app/vs/botmaker)

[All comparisons](https://agenticrelay.app/vs)

## Start with your own channels

Create an account, connect a channel and upload your documents. Want to see it first? Book a demo and we will show you the AI employee answering from your own documents.

[Start selling 24/7](https://platform.agenticrelay.app/sign-up) · [Book a demo](https://agenticrelay.app/contact)

## Sources

Every Tidio fact on this page comes from these pages, read on October 31, 2026. Plans and prices change, so check the source before you decide.

Source: [tidio.com/pricing](https://www.tidio.com/pricing/), [tidio.com/lyro](https://www.tidio.com/lyro/)