Sub-processors
Effective: March 12, 2026 — Last updated: October 15, 2026
1. Overview
AgenticRelay is operated by SoundsWire LLC (“we”, “us”, or “our”), the platform available at agenticrelay.app (the “Service”). A sub-processor is a third party that processes personal data on our behalf. This page lists the sub-processors we use, what each one does, the data it processes, and where.
Each sub-processor is bound by a written agreement that requires it to protect the data and use it only for its stated purpose. We do not allow our AI providers to use your content to train their models. How we collect, use, and keep personal data is described in our Privacy Policy.
2. Hosting and Payments
| Sub-processor | Purpose | Data processed | Location |
|---|---|---|---|
| Cloudflare, Inc. | Cloud hosting and storage, content delivery, network security, and delivery of account and notification emails. | All Service data, including account data, uploaded files, and conversation content; recipient addresses and contents of service emails. | United States; global network |
| Neon, Inc. | Database hosting. | Account, workspace, and agent data, conversations, billing and usage records, and activity records. | United States (Virginia) |
| Stripe, Inc. | Payment processing, subscriptions, and invoicing. | Billing contact details, payment method, and transaction and invoice records. | United States |
3. Sign-in and Connected Platforms
These companies operate the sign-in option and the platforms you choose to connect to your agents.
| Sub-processor | Purpose | Data processed | Location |
|---|---|---|---|
| Google LLC | Sign-in with Google, and access to the Google Docs and Google Sheets files you choose to connect. | Name, email, and account identifier; the content and names of the files you pick. | United States |
| Meta Platforms, Inc. | Sending and receiving messages on the WhatsApp, Facebook Messenger, and Instagram accounts you connect. | Conversation content and attachments, sender identifiers, and the connected account identifiers. | United States |
| Telegram FZ-LLC | Sending and receiving messages on the Telegram bots you connect. | Conversation content and attachments, and sender identifiers. | United Arab Emirates |
4. Monitoring and Analytics
| Sub-processor | Purpose | Data processed | Location |
|---|---|---|---|
| Functional Software, Inc. (Sentry) | Error monitoring. | Error reports and technical context, which may include limited personal data. | United States |
| PostHog, Inc. | Product usage analytics. | Usage events and metrics linked to a workspace. No message content. | United States |
| Google LLC | Website traffic analytics, only with your consent. | Pages viewed, device and browser type, and approximate location. | United States |
5. AI Model and Voice Providers
An AI provider receives content only when you use a model it serves, and only the content of that request. Voice providers receive only the audio to transcribe or the text to turn into audio. When you bring your own API key for an AI provider, requests made with it are processed under your agreement with that provider.
| Sub-processor | Purpose | Data processed | Location |
|---|---|---|---|
| OpenRouter, Inc. | Access to AI models from multiple providers. | The content of the request: the message, relevant knowledge base excerpts, and conversation context. | United States |
| OpenAI, L.L.C. | AI model inference. | The content of the request: the message, relevant knowledge base excerpts, and conversation context. | United States |
| Anthropic, PBC | AI model inference. | The content of the request: the message, relevant knowledge base excerpts, and conversation context. | United States |
| Google LLC | AI model inference. | The content of the request: the message, relevant knowledge base excerpts, and conversation context. | United States |
| Mistral AI SAS | AI model inference. | The content of the request: the message, relevant knowledge base excerpts, and conversation context. | European Union |
| Cohere, Inc. | AI model inference. | The content of the request: the message, relevant knowledge base excerpts, and conversation context. | United States |
| xAI Corp. | AI model inference. | The content of the request: the message, relevant knowledge base excerpts, and conversation context. | United States |
| Cloudflare, Inc. | AI model inference. | The content of the request: the message, relevant knowledge base excerpts, and conversation context. | United States; global network |
| Deepgram, Inc. | Transcribing voice messages and creating audio replies. | Voice audio to transcribe and reply text to turn into audio. | United States |
| Cartesia AI, Inc. | Creating audio replies. | Reply text to turn into audio. | United States |
| Eleven Labs Inc. | Creating audio replies, with requests routed through OpenRouter. | Reply text to turn into audio. | United States |
6. International Transfers
Where a sub-processor receives personal data from the EEA, the UK, or Brazil in a country without an adequacy decision, we rely on appropriate safeguards such as the EU-US Data Privacy Framework (where the sub-processor is certified), the European Commission's Standard Contractual Clauses, the UK International Data Transfer Addendum, and the mechanisms permitted by the LGPD, as described in our Privacy Policy.
7. Data Processing Agreement
A Data Processing Agreement (DPA) incorporating this sub-processor list is available to customers on request. To request our DPA or to ask about a specific sub-processor, contact legal@agenticrelay.app.
8. Changes and Notification
We update this page before a new sub-processor starts processing personal data and revise the “Last updated” date above. Customers under a DPA can ask to be notified of changes, and object to them, by contacting legal@agenticrelay.app.
9. Contact
SoundsWire LLC
30 N Gould St Ste N, Sheridan, WY 82801, US
Privacy / Legal: legal@agenticrelay.app
Support: support@agenticrelay.app
Website: agenticrelay.app