A Tidio alternative: AgenticRelay vs Tidio
Tidio prices its plans by billable conversations and has its own AI, Lyro.
Prices and features as of .
In short
Tidio has the lower entry price: a free plan and paid plans from $24.17 a month. Its Lyro AI costs extra, from $32.50 a month. AgenticRelay starts at $149 a month with the AI employee, seats and shared inbox included, and covers Telegram, which Tidio does not list.
- Choose Tidio if you want a free tier or the lowest entry price for web chat.
- Choose AgenticRelay if the AI employee should be part of the plan, and you also need Telegram.
At a glance
| Compare | AgenticRelay | Tidio |
|---|---|---|
| Pricing model | A monthly or yearly plan with a monthly credit balance. Seats and AI employees are part of the plan, and extra ones are add-ons. | Plans by billable conversations. Lyro AI is a separate purchase. |
| Channels | WhatsApp, Instagram, Messenger, Telegram and web chat, on every plan. | Live chat, email, Messenger, Instagram and WhatsApp. Telegram and voice are not listed. |
| AI | An AI employee that answers from your own documents, quotes from your price list, books on Google Calendar and hands ready-to-buy customers to your team with the full conversation. | Lyro answers from your support content. Smart Actions cover order updates, lead qualification and routing, with handoff rules. Flows is a separate builder. |
| Trial | 7 days free on every plan. Card required, charged on day 8 unless you cancel. | A free plan, plus a 7-day trial of paid plans. |
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Source: tidio.com/pricing, tidio.com/lyro
Pricing
Tidio paid plans start at $24.17/mo, and Lyro AI starts at $32.50/mo. AgenticRelay starts at $149/mo with the AI employee included.
| Plan | Monthly billing | Yearly billing, per month | Credits every month | AI employees | Team seats |
|---|---|---|---|---|---|
| Starter | $149/mo | $124/mo | 5,000 | 1 | 1 |
| Growth | $249/mo | $208/mo | 15,000 | 3 | 3 |
| Scale | $499/mo | $416/mo | 40,000 | 5 | 5 |
| Enterprise | Custom pricing | Custom pricing | Set for you | Unlimited | Set for you |
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Meta bills WhatsApp messaging fees directly to your WhatsApp Business account, under your own agreement with Meta. They are separate from your AgenticRelay plan.
| Plan | Price | Includes |
|---|---|---|
| Tidio Free | Free | 50 conversations |
| Tidio Starter | $24.17/mo | – |
| Tidio Growth | From $49.17/mo | – |
| Tidio Plus | From $300/mo plus usage | – |
| Tidio Premium | Contact sales | – |
| Tidio Lyro | From $32.50/mo | 50 conversations |
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Source: tidio.com/pricing, tidio.com/lyro
See it answer from your own documents
Book a demo and we will show the AI employee answering from your price list and FAQs. Or create an account and connect a channel yourself.
Example: a team of 3
On AgenticRelay, a team of 3 fits Growth at $249/mo: 3 seats, 3 AI employees and 15,000 credits every month. Starter (1 AI employee, 5,000 credits) at $149/mo plus 2 extra seats at $29 each comes to $207/mo.
On Tidio, Starter at $24.17/mo plus Lyro AI from $32.50/mo comes to $56.67/mo or more.
Where Tidio is stronger
- It has a free tier, with 50 conversations.
- It has a low entry price for web chat.
When to choose AgenticRelay
- You want the AI employee included in the plan price.
- You need Telegram next to WhatsApp, Instagram and Messenger.
- You want one credit balance instead of plans measured in billable conversations.
Switching from Tidio?
Guided onboarding is a one-time fee of $200. Our team sets up your workspace and your AI employees: channels connected, documents loaded, tone and handoff rules in place. Book a demo to request it.
Questions about AgenticRelay and Tidio
Do Tidio and AgenticRelay offer a free trial?
Tidio has a free plan, plus a trial of paid plans for 7 days. AgenticRelay has a 7-day free trial on every plan, monthly or yearly. A card is required and nothing is charged during the trial. On day 8 we charge the plan price unless you cancel first, and you can cancel any time from billing settings.
How does Tidio charge compared with AgenticRelay?
Tidio paid plans start at $24.17/mo and are measured in billable conversations. Lyro AI is priced from $32.50/mo. AgenticRelay is a monthly plan with a credit balance, with no fee per conversation or per outcome.
Who pays Meta's WhatsApp fees with AgenticRelay?
You do, through your own WhatsApp Business account. Meta bills those fees to you directly, and they are not part of your AgenticRelay plan.
Can my team take over a conversation in AgenticRelay?
Yes. AgenticRelay hands ready-to-buy customers to your team in one shared inbox, with the full conversation.
Which channels does AgenticRelay cover compared with Tidio?
AgenticRelay covers WhatsApp, Instagram, Messenger, Telegram and web chat on every plan. Tidio lists live chat, email, Messenger, Instagram and WhatsApp. Telegram is not listed.
Other comparisons
Start with your own channels
Create an account, connect a channel and upload your documents. Want to see it first? Book a demo and we will show you the AI employee answering from your own documents.
Sources
Every Tidio fact on this page comes from these pages, read on October 31, 2026. Plans and prices change, so check the source before you decide.
Source: tidio.com/pricing, tidio.com/lyro