One AI employee on every channel
WhatsApp, Instagram, Messenger, Telegram and web chat feed the same AI employee and the same inbox.
What each channel does
| Channel | How it works | Voice notes | Reply window |
|---|---|---|---|
| Answers from your own WhatsApp Business number. | Understood and answered with a voice note | 24 hours after the customer's last message | |
| Replies to direct messages on your business account. | Understood and answered with a voice note | 24 hours after the customer's last message | |
| Messenger | Handles your Page conversations and hands off to your team. | Understood and answered with a voice note | 24 hours after the customer's last message |
| Telegram | Runs as a bot or on a Telegram Business account. | Understood and answered with a voice note | No time limit |
| Web chat | A chat widget you install with one snippet. | Not on this channel | No time limit |
Swipe sideways to see every column.
The reply window is how long after the customer's last message you can still write first. Voice replies are included on Growth and Scale.
One agent, one inbox
Every channel feeds the same AI employee and the same shared inbox, so your team follows every chat in one place.
The chat moves to a shared inbox. Take it over or give it back to the agent in one click.
Voice calls
Talks with callers in real time and keeps the transcript.
Callers talk to the same AI employee, and the transcript is saved with the conversation. Voice is included on Growth and Scale.
WhatsApp and Meta's rules
Yes. It connects through Meta’s official WhatsApp Business Platform, so the number stays yours. Meta’s own rules still apply, including business verification and message templates outside the 24-hour window.
Included on every plan
Every plan includes all five channels. The plan sets how many AI employees, seats and credits you get.
Start with your own channels
Create an account, connect a channel and upload your documents. Want to see it first? Book a demo and we will show you the AI employee answering from your own documents.