An Intercom alternative: AgenticRelay vs Intercom Fin
Intercom charges per seat plus a fee for each Fin outcome.
Prices and features as of .
In short
Intercom Fin charges per seat, from $29 a seat a month at list price, plus $0.99 for each Fin outcome, and handoffs count as outcomes. AgenticRelay is one plan from $149 a month with monthly credits, no fee per outcome and the shared inbox included. Intercom Fin supports 45+ languages and a mature helpdesk.
- Choose Intercom Fin if you need support in 45+ languages or a mature helpdesk, and a per-outcome price suits you.
- Choose AgenticRelay if you want one plan with credits instead of seats plus outcomes, and Instagram and Telegram on the same inbox.
At a glance
| Compare | AgenticRelay | Intercom Fin |
|---|---|---|
| Pricing model | A monthly or yearly plan with a monthly credit balance. Seats and AI employees are part of the plan, and extra ones are add-ons. | Per seat, plus $0.99 per Fin outcome. Handoffs and completed workflows count as outcomes. |
| Channels | WhatsApp, Instagram, Messenger, Telegram and web chat, on every plan. | Intercom's Messenger live chat, WhatsApp, SMS, social, email, Slack and Discord. Fin Voice is listed as coming soon. The pricing page does not list Instagram or Telegram. |
| AI | An AI employee that answers from your own documents, quotes from your price list, books on Google Calendar and hands ready-to-buy customers to your team with the full conversation. | Fin answers from help center articles, PDFs and webpages. Data connectors and Procedures handle multi-step tasks. It supports 45+ languages. |
| Trial | 7 days free on every plan. Card required, charged on day 8 unless you cancel. | 14 days, no card. |
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Source: intercom.com/pricing, intercom.com/help/en/articles/7120684-fin-ai-agent-explained
Pricing
Intercom Fin charges $29 per seat per month on Essential at list price, plus $0.99 per Fin outcome. AgenticRelay is one plan from $149/mo with monthly credits and no fee per outcome.
| Plan | Monthly billing | Yearly billing, per month | Credits every month | AI employees | Team seats |
|---|---|---|---|---|---|
| Starter | $149/mo | $124/mo | 5,000 | 1 | 1 |
| Growth | $249/mo | $208/mo | 15,000 | 3 | 3 |
| Scale | $499/mo | $416/mo | 40,000 | 5 | 5 |
| Enterprise | Custom pricing | Custom pricing | Set for you | Unlimited | Set for you |
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Meta bills WhatsApp messaging fees directly to your WhatsApp Business account, under your own agreement with Meta. They are separate from your AgenticRelay plan.
| Plan | Price | Includes |
|---|---|---|
| Intercom Essential | $29 per seat per month | List price. $19 with a new-customer discount. |
| Intercom Advanced | $85 per seat per month | – |
| Intercom Expert | $132 per seat per month | – |
| Intercom Fin AI Agent | $0.99 per outcome | – |
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A monthly minimum applies when Fin runs with an existing helpdesk, for example 50 outcomes.
Source: intercom.com/pricing, intercom.com/help/en/articles/7120684-fin-ai-agent-explained
See it answer from your own documents
Book a demo and we will show the AI employee answering from your price list and FAQs. Or create an account and connect a channel yourself.
Example: a team of 3
On AgenticRelay, a team of 3 fits Growth at $249/mo: 3 seats, 3 AI employees and 15,000 credits every month. Starter (1 AI employee, 5,000 credits) at $149/mo plus 2 extra seats at $29 each comes to $207/mo.
On Intercom Fin, a team of 3 on Essential is 3 seats at $29 each, $87/mo at list price, plus $0.99 per Fin outcome.
Where Intercom Fin is stronger
- Fin works in 45+ languages.
- It offers a mature helpdesk to run support on.
- Its per-outcome price is clear: $0.99 per Fin outcome.
When to choose AgenticRelay
- You want to pay for credits that renew monthly, not for every handoff and completed workflow.
- You sell on Instagram and Telegram, which Intercom's pricing page does not list.
- You want team seats and AI employees included in one plan price, with extra seats at $29 a month.
Switching from Intercom Fin?
Guided onboarding is a one-time fee of $200. Our team sets up your workspace and your AI employees: channels connected, documents loaded, tone and handoff rules in place. Book a demo to request it.
Questions about AgenticRelay and Intercom Fin
Do Intercom Fin and AgenticRelay offer a free trial?
Intercom Fin offers a trial of 14 days with no card. AgenticRelay has a 7-day free trial on every plan, monthly or yearly. A card is required and nothing is charged during the trial. On day 8 we charge the plan price unless you cancel first, and you can cancel any time from billing settings.
How does Intercom Fin charge compared with AgenticRelay?
Intercom Fin bills each seat, from $29 a month on Essential, and adds $0.99 for every Fin outcome. Handoffs and completed workflows count as outcomes. AgenticRelay is a monthly plan with a credit balance, with no fee per conversation or per outcome.
Who pays Meta's WhatsApp fees with AgenticRelay?
You do, through your own WhatsApp Business account. Meta bills those fees to you directly, and they are not part of your AgenticRelay plan.
Can my team take over a conversation in AgenticRelay?
Yes. AgenticRelay hands ready-to-buy customers to your team in one shared inbox, with the full conversation.
Which channels does AgenticRelay cover compared with Intercom Fin?
AgenticRelay covers WhatsApp, Instagram, Messenger, Telegram and web chat on every plan. Intercom Fin lists WhatsApp, SMS, email and social, but its pricing page does not list Instagram or Telegram.
Other comparisons
Start with your own channels
Create an account, connect a channel and upload your documents. Want to see it first? Book a demo and we will show you the AI employee answering from your own documents.
Sources
Every Intercom Fin fact on this page comes from these pages, read on October 31, 2026. Plans and prices change, so check the source before you decide.
Source: intercom.com/pricing, intercom.com/help/en/articles/7120684-fin-ai-agent-explained