Data Deletion & Data Rights

1. Overview

SoundsWire LLC (“we”, “us”, or “our”) operates AgenticRelay, the AI agents platform available at agenticrelay.app (the “Service”). This page explains how to delete your account and all data associated with it, how WhatsApp / Meta data is removed, and how you can exercise your data-subject rights under the EU and UK General Data Protection Regulation (GDPR) and the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA).

This page supplements our Privacy Policy. Where this page and the Privacy Policy differ on a specific procedure for deletion or rights requests, this page controls for that procedure.

2. What Personal Data We Hold

Depending on how you use the Service, we may hold the following categories of personal data:

• Account profile — your name, email address, avatar, and Google account identifier if you signed in with Google
• Workspace data — workspace names, members, roles, and settings
• Agents and knowledge base — your agent settings and the files and text you upload
• Conversations — messages on WhatsApp, Facebook Messenger, Instagram, Telegram, and your website chat widget
• Connected channels — the WhatsApp numbers, Facebook Pages, Instagram professional accounts, and Telegram bots you connect, and their access tokens, which are stored encrypted
• Billing data — plan, usage, and credit balances; we never store full card numbers
• Activity records — records of significant actions taken in your workspace

Our Privacy Policy describes this data in full.

3. Deleting Your AgenticRelay Account In-App

You can delete your entire AgenticRelay account, and all data associated with it, directly from within the application. This action performs a GDPR-style erasure (a “right to be forgotten” request under Article 17 GDPR) and is permanent.

3.1 How to start the deletion

1. Sign in to your account at https://platform.agenticrelay.app
2. Open Settings, then select General
3. Under Delete account, confirm the request

3.2 Cancel paid subscriptions first

Account deletion is blocked while you have an active paid subscription, so that no further charges occur. Cancel any active paid subscription first, then complete the deletion.

3.3 What is deleted

When you confirm, we permanently delete your profile and every workspace you own, including its agents, knowledge base files, conversations, and connected channels and their access tokens. You receive an email confirming the deletion.

Deletion is irreversible, so export anything you wish to keep beforehand. Records we must keep by law or for security are described in Section 7.

4. WhatsApp / Meta Data Deletion

AgenticRelay can connect to the WhatsApp Business Platform provided by Meta Platforms, Inc. so that a business can run an AI agent on its WhatsApp number, using Meta's Embedded Signup flow. The sections below explain how WhatsApp-related data is removed.

4.1 Disconnecting a WhatsApp number

When a workspace owner or administrator disconnects a WhatsApp business number from the Service, we immediately delete the access token we held for that number and the connection details we stored for it. After disconnection we can no longer send or receive messages on that number. Conversations already stored stay in the workspace until the owner deletes them or deletes their account (Section 3).

4.2 Removing our app from WhatsApp Manager

Disconnecting a number in our dashboard removes our access on our side, but Meta also keeps a record of the connection on its side. As an additional step, you can revoke that access directly with Meta: open WhatsApp Manager or your Meta Business Settings, go to your WhatsApp Business Account, and remove AgenticRelay's access for that number.

4.3 End users who messaged a business on WhatsApp

If you are an individual who exchanged WhatsApp messages with a business that uses AgenticRelay, that business (the workspace owner) is the controller of your conversation data and decides how it is used and retained. To have your data removed:

• Contact the business directly. The workspace owner can delete the specific conversation from the inbox, disconnect the number, or delete their account.
• Contact us. If you are unable to reach the business, email us at legal@agenticrelay.app with enough detail to identify the conversation (for example, the WhatsApp number you messaged and the approximate dates). As a processor acting on behalf of the business, we will work with the relevant workspace owner to action your request and will respond within the timeline described in Section 6.

5. Facebook Messenger / Instagram Data Deletion

AgenticRelay can connect to Facebook Messenger and Instagram direct messages so that a business can run an AI agent on its Facebook Page and linked Instagram professional account, connected through Facebook Login for Business. The sections below explain how this data is removed.

5.1 Businesses: disconnecting the Page or Instagram account

In the dashboard, a workspace owner or administrator can disconnect the Facebook Page or Instagram account from the channel settings. When you do, we immediately delete the Page access token and the connection details, and we can no longer send or receive messages for that Page or account. Conversations already stored stay in the workspace until the owner deletes them or deletes their account (Section 3).

5.2 Businesses: removing AgenticRelay on Meta (automatic deletion)

You can also remove AgenticRelay from Meta itself. In Facebook, open Settings → Apps and websites (or, in Meta Business Settings, Integrations → Business integrations); for Instagram, open Settings → Apps and websites in the Instagram app. Then remove AgenticRelay. This revokes the access you granted.

Removing AgenticRelay (or requesting deletion of your data from the same Meta settings screen) triggers an automatic deletion: Meta notifies us, and we delete the Facebook Page (Messenger) and Instagram connections tied to that Meta account, including the encrypted access tokens we stored for them. Meta shows you a confirmation code and a status link, which you can use to check the progress of the deletion at any time.

This automatic deletion does not cover WhatsApp connections, because Meta identifies them through a business system user rather than your personal Meta account. To delete a WhatsApp connection, disconnect the number in the dashboard (Section 4.1), delete your account (Section 3), or send us a deletion request (Section 6).

5.3 End users who messaged a Page or Instagram account

If you are an individual who exchanged messages with a business on Facebook Messenger or Instagram, that business (the workspace owner) is the controller of your conversation data. To have your data removed:

• Contact the business directly. The workspace owner can delete the specific conversation from the inbox, disconnect the Page or Instagram account, or delete their account.
• Contact us. Email legal@agenticrelay.app with the Page name or Instagram handle you messaged and the approximate dates. We will work with the relevant workspace owner to action your request and complete it within 30 days.

6. Requesting Deletion by Email

If you cannot use the in-app flow, or you are an end user who interacted with a business on the Service, you can request deletion by email. Send your request to legal@agenticrelay.app and include:

• The email address associated with your account, if you have one
• A clear statement that you want your personal data deleted
• Enough information for us to locate the relevant data (for example, the relevant WhatsApp number or workspace)

We may need to verify your identity before acting on a deletion request, to protect your data from unauthorized requests. We will acknowledge your request and complete it within 30 days, or within the period required by applicable law. If a request is complex or we receive a high volume of requests, we may extend this period as permitted by law and will notify you of any extension.

7. Retention and What May Be Kept

How long we keep each category of data is set out in the Data Retention section of our Privacy Policy. After a deletion we keep only what we are required or entitled to keep:

• Billing, tax, and accounting records — for as long as tax and accounting laws require. They do not include full card numbers.
• Records needed for security or legal claims — for the periods stated in the Privacy Policy.
• Backups — deleted data may remain in backups for a limited period until they expire on their regular cycle.

Anything we keep is limited to what is necessary, kept secure, and deleted once the purpose ends.

8. Your Other Data Rights

Deletion is one of several rights you have over your personal data. Depending on where you live, you may also have the right to:

EEA / UK users (GDPR / UK GDPR)

• Right to access your personal data (Article 15)
• Right to rectification of inaccurate data (Article 16)
• Right to erasure / “right to be forgotten” (Article 17)
• Right to restriction of processing (Article 18)
• Right to data portability (Article 20)
• Right to object to processing (Article 21)
• Right to withdraw consent at any time without affecting prior lawful processing

California users (CCPA / CPRA)

• Right to know what personal information is collected and how it is used
• Right to delete personal information
• Right to correct inaccurate personal information
• Right to opt out of the sale or sharing of personal information (we do not sell or share personal information for cross-context behavioral advertising)
• Right to non-discrimination for exercising your rights

Brazil users (LGPD)

• Confirmation that we process your data, and access to it
• Correction, anonymization, blocking, or deletion of your data
• Portability of your data to another provider
• Information about the entities with which we share your data
• Withdrawal of consent

How to exercise these rights

You can access, correct, and export much of your account data directly from Settings in the application, and you can delete your account in-app as described in Section 3. For any right that is not self-service, email us at legal@agenticrelay.app. We will respond within 30 days, or within the period required by applicable law. Exercising your rights is free of charge and will not result in any discriminatory treatment.

You also have the right to lodge a complaint with your local data protection authority, including the Brazilian National Data Protection Authority (ANPD).

9. Contact Us

If you have questions about deleting your data or exercising your rights, please contact us: